Privacy Policy for Xenas

Effective Date: January 2, 2025

At Xenas, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit Xenas.site or use our services. By accessing or using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We collect personal information to enhance your shopping experience and to provide services that best meet your needs. The types of information we may collect include:

  • Personal Identification Information: This includes your name, email address, mailing address, phone number, and payment details (such as credit card information).
  • Non-Personal Identification Information: This includes technical information such as your IP address, browser type, device type, operating system, and other browsing data.
  • Cookies: We use cookies to track user activity and preferences to improve the functionality of our website. Cookies help us remember your settings and preferences for future visits.
  • Order Information: We collect details related to your order history, products purchased, payment details, and shipping addresses for order fulfillment purposes.
  • Marketing Preferences: If you opt-in, we collect data on your preferences for receiving promotional emails, special offers, and newsletters.

2. How We Use Your Information

Your information is used to provide, improve, and personalize our services. We use your data for the following purposes:

  • Order Processing: To process and fulfill orders, manage your account, and deliver products.
  • Customer Support: To respond to inquiries, support requests, and provide assistance with any issues.
  • Marketing: To send promotional emails, offers, newsletters, and other marketing communications, if you have opted in to receive them.
  • Website Improvement: To personalize your browsing experience, enhance the functionality of our website, and improve our product offerings.
  • Compliance: To comply with applicable laws, regulations, and contractual obligations.

3. How We Protect Your Information

At Xenas, we implement a range of security measures to safeguard your personal data:

  • Encryption: We use Secure Socket Layer (SSL) encryption to secure sensitive information transmitted between your browser and our servers, including payment details.
  • Data Storage: All personal information is stored in secure systems, and access is restricted to authorized personnel only.
  • Third-Party Security: We use trusted payment processors and third-party services to ensure that your payment and transaction details are processed securely.

4. Sharing Your Information

We may share your information with third-party providers to enhance our service offerings, but we do so with care:

  • Payment Processors: We share your payment information with trusted third-party payment processors to complete your transactions securely.
  • Shipping and Delivery: We may share your address and order details with shipping carriers and third-party logistics partners to ensure timely delivery of your orders.
  • Service Providers: We may share information with vendors who assist us in website development, hosting, and marketing services.
  • Legal Obligations: We may disclose your information if required by law or to protect our legal rights, such as in the event of a subpoena or court order.

5. Your Rights and Choices

As a customer, you have certain rights regarding your personal data:

  • Access to Data: You have the right to request access to the personal information we hold about you.
  • Correction of Data: If your information is inaccurate or incomplete, you can request that we update or correct it.
  • Opt-Out of Marketing: You can unsubscribe from our marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.
  • Deletion of Data: In some circumstances, you may request the deletion of your personal data, subject to legal and contractual obligations.

6. Cookies Policy

Xenas uses cookies to enhance your experience on our website. Cookies are small text files stored on your device when you visit our site. They help us remember your preferences, improve website functionality, and analyze user behavior to enhance our services.

You can manage cookies through your browser settings, but disabling cookies may limit your ability to access certain features of our website.

7. Third-Party Links

Our website may contain links to third-party websites, such as affiliates or social media platforms. These sites have their own privacy policies, and we encourage you to review them before providing any personal information. Xenas is not responsible for the privacy practices of external sites.

8. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately, and we will take steps to remove it.

9. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically for updates.

10. Contact Us

If you have any questions about our Privacy Policy or wish to exercise your rights regarding your personal data, please contact us:

  • Phone: (607) 692-7636
  • Email: info@xenas.site
  • Address: 2701 Hickory St, Whitney Point, New York (NY), 13862