Sales Policy for Xenas

Effective Date: January 2, 2025

Welcome to Xenas.site, where we are committed to delivering high-quality products and exceptional service. Our Sales Policy is designed to ensure a smooth and seamless experience for every customer who shops with us. By purchasing from Xenas.site, you agree to the terms outlined in this policy.

1. Order Acceptance and Pricing

All orders placed on Xenas.site are subject to acceptance by us. We reserve the right to refuse or cancel any order for reasons including, but not limited to, product availability, errors in the product description, or pricing, or if we suspect fraudulent activity. Prices listed on our website are subject to change without notice. In the event of a pricing error, we will contact you to confirm the correct price before processing your order.

2. Product Availability

Product availability is subject to change. While we make every effort to ensure that our website is updated regularly, there may be instances where a product becomes out of stock after an order is placed. If this occurs, we will notify you promptly and offer either a full refund, an exchange, or the option to wait for the product to become available again.

3. Order Processing and Shipping

Once your order has been placed and payment processed, it will be prepared for shipping. We strive to ship all orders within 1-3 business days of receiving payment. You will receive a confirmation email with tracking information once your order has been shipped.

4. Payment Methods

We accept various payment methods to accommodate our customers. These include:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other online payment services (if available at checkout)

Payments are processed securely, and we do not store your payment details. All transactions are encrypted using industry-standard SSL technology to ensure your personal and payment information is kept safe.

5. Sales Tax

Sales tax is applied to orders where required by law. The rate of sales tax will depend on the shipping address for the order, as determined by state and local tax laws.

6. Shipping Rates and Delivery Times

Shipping rates are calculated based on the weight, dimensions, and destination of the items in your order. You will be able to view the shipping cost at checkout before confirming your order. We offer various shipping options:

  • Standard Shipping: Typically takes 5-7 business days.
  • Expedited Shipping: Typically takes 2-3 business days.
  • Overnight Shipping: Available for urgent orders.

Please note that delivery times may vary depending on external factors such as weather, holidays, and courier delays.

7. International Orders

We currently offer shipping to select international destinations. Additional duties, taxes, or customs fees may apply depending on the country of delivery. These charges are the responsibility of the customer, and we recommend contacting your local customs office for more information before placing an order.

8. Customer Responsibilities

It is the responsibility of the customer to provide accurate and complete shipping information when placing an order. Xenas is not responsible for delays or misdeliveries resulting from incorrect information.

9. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible. Orders that have already been processed and shipped cannot be canceled. In such cases, you may initiate a return once the product is received.

10. Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not happy with your order, please refer to our Refund and Returns Policy, which outlines the steps to return an item, request a refund, or exchange a product.

11. Changes to Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, with an updated effective date. We encourage you to review this policy periodically for updates.

12. Contact Us

If you have any questions regarding our Sales Policy or need assistance with an order, please contact us:

  • Phone: (607) 692-7636
  • Email: info@xenas.site
  • Address: 2701 Hickory St, Whitney Point, New York (NY), 13862