Shipping Policy for Xenas
Effective Date: January 2, 2025
At Xenas, we are dedicated to ensuring that your products are delivered to you in a timely, safe, and efficient manner. Our Shipping Policy provides detailed information about how your orders will be shipped, including shipping methods, costs, delivery times, and more. We aim to provide a transparent and hassle-free shipping experience.
1. Shipping Methods and Options
We offer a variety of shipping methods to suit your needs. During checkout, you will have the option to select from the following shipping methods based on the delivery destination and urgency:
- Standard Shipping: Estimated delivery within 5-7 business days.
- Expedited Shipping: Estimated delivery within 2-3 business days.
- Overnight Shipping: For urgent orders, delivered the next business day (if placed before the cutoff time).
We partner with trusted courier services to ensure reliable delivery, including USPS, FedEx, and UPS. Depending on your location and the size of the order, we may select the most appropriate carrier for your shipment.
2. Shipping Costs
Shipping fees are calculated at checkout based on the weight, size, and destination of your order. You will see the shipping cost before you finalize your order. We may offer free shipping on certain promotions or orders over a specified value.
International shipping costs will vary depending on the destination and may include additional customs fees or duties, which are the responsibility of the customer.
3. Order Processing Time
Once your order is placed and payment is confirmed, we typically process and ship orders within 1-3 business days. Orders placed on weekends or holidays may be processed on the next business day.
If there are any delays in processing your order (e.g., due to stock availability or external factors), we will notify you promptly. You will receive an email confirmation with tracking details once your order has shipped.
4. Shipping Time Estimates
Shipping times depend on the method chosen at checkout and the delivery address:
- Standard Shipping: Estimated 5-7 business days.
- Expedited Shipping: Estimated 2-3 business days.
- Overnight Shipping: Delivered the next business day (cutoff time applies).
Please note that these are estimated delivery times, and actual delivery may vary due to factors beyond our control, such as weather, holidays, and carrier delays.
5. International Shipping
We currently offer international shipping to selected countries. Delivery times for international orders may vary, typically ranging from 7-21 business days, depending on the destination. Customs procedures and additional fees may also affect the delivery timeline. These fees and charges are the responsibility of the customer and must be paid upon delivery.
Please ensure that you are aware of any potential customs duties or taxes before placing your order.
6. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your order via the carrier’s website. If you encounter any issues with tracking, please contact our customer service team for assistance.
7. Address Accuracy
It is crucial to provide accurate shipping information when placing your order. We are not responsible for delays, misdeliveries, or additional shipping charges that result from incorrect or incomplete address information. Please double-check your address before completing your order.
8. Shipping Restrictions
Some items may have shipping restrictions due to size, weight, or legal regulations. If an item cannot be shipped to your location, you will be notified during the checkout process, and we will offer alternative solutions where applicable.
9. Lost or Damaged Shipments
In the unlikely event that your order is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure you receive a replacement or refund, depending on the circumstances.
10. Customer Support for Shipping Inquiries
For any shipping-related questions, including inquiries about delivery times, tracking, or issues with your order, please contact us at:
- Phone: (607) 692-7636
- Email: info@xenas.site
- Address: 2701 Hickory St, Whitney Point, New York (NY), 13862
Our customer service team is ready to assist you with any concerns regarding shipping.